Eric Moreau

I build high-performing teams, deliver reliable software, and explore what AI-powered development makes possible next.

Penfield, NY  ·  ericdmoreau@gmail.com  ·  603‑867‑2317

13+ Years Enterprise Software
CSM Certified Scrum Alliance
AI‑Enhanced Development Workflows

About

Solution Lead and Software Engineering Leader with 13+ years of experience spanning engineering, architecture, and leadership. Currently at Mindex, leading teams to deliver reliable software and payroll compliance for a long-standing Paychex product in a regulated environment. Known for improving delivery predictability, reducing dependencies, and aligning engineering execution with business priorities.

Certified ScrumMaster (CSM) and advocate for Agile practices — with a deep interest in how AI is reshaping the way teams plan, estimate, share knowledge, and continuously improve. I believe AI presents an opportunity to rethink how teams deliver value while preserving the principles that make Agile effective. That intersection of emerging technology and disciplined delivery is where I focus my energy.

How I Lead

Delivery with Intention

I believe predictability is a leadership responsibility, not a project management artifact. I build the conditions for reliable delivery: clear processes, visible dependencies, and a team that understands not just what they're building, but why it matters. When friction shows up, I treat it as a signal to improve the system — not push harder.

People as the Multiplier

The best investment I make is in the engineers around me. I spend real time on career development, not just annual reviews — understanding where each person wants to go and removing the obstacles between here and there. I've built mentoring programs from scratch and coached engineers into senior roles. Growing people isn't adjacent to the work. It is the work.

AI as Practice, Not Trend

I'm actively building AI-enhanced workflows into how I lead and how my teams operate — from planning and knowledge sharing to code quality and delivery effectiveness. I'm not waiting for AI to transform engineering. I'm in the middle of that transformation right now, experimenting with what works and bringing those practices to the teams I lead.

Experience

Mindex — Rochester, NY Aug 2025 – Jun 2026
Solution Lead
  • Stabilized delivery for a long-standing Paychex payroll product operating in a regulated environment — improving release predictability and reducing the operational friction that had been slowing the team down.
  • Built consistent engineering processes across the team, turning compliance requirements and shifting priorities into clear, executable plans rather than sources of uncertainty.
  • Resolved cross-team dependencies before they became blockers — guiding architectural decisions and strengthening delivery planning across a complex product organization.
  • Coached engineers through career development and performance growth, building the kind of ownership and accountability that makes a team reliable, not just busy.
  • Introduced AI-powered development practices across the team — improving code quality and freeing engineers to focus on higher-value work.
TraceLink LLC — Rochester, NY Sep 2012 – Jan 2025

ROC IT Solutions was acquired by TraceLink LLC in August 2018.

Software Engineering Manager  (Aug 2020 – Jan 2025)
  • Built and led cross-functional engineering teams — software engineers, QA, and architects — delivering mission-critical capabilities for the Opus Platform across multiple product areas simultaneously.
  • Translated multi-quarter roadmaps from executive strategy into shipped software, meeting delivery targets while actively managing architectural risk and cross-team dependencies.
  • Improved delivery predictability by running disciplined backlog management and surfacing risks early — turning reactive firefighting into proactive execution.
  • Grew engineers into senior and lead roles through hands-on mentorship, performance coaching, and direct people management, building lasting team capability.
  • Partnered with executive leadership to connect long-term technical vision with strategic business objectives — ensuring engineering investments moved the business forward.
Technical Lead  (Nov 2019 – Aug 2020)
  • Owned technical design and delivery for the Smart Inventory Tracker — an Android SDK product — shipping critical customer milestones on schedule across multiple concurrent projects.
  • Managed cross-team dependencies and coordinated delivery across release cycles, keeping progress moving without sacrificing quality.
  • Leveled up junior engineers through direct mentorship, raising code quality and building the team’s confidence in what they shipped.
  • Supported production deployments from design through release, contributing to clean launches and positive customer outcomes.
Software Engineer  (Sep 2012 – Nov 2019)
  • Shipped core product functionality in C++ and Java for Motorola handheld devices, supporting operational workflows for enterprise customers across a seven-year tenure.
  • Launched a mentoring program for new developers from the ground up — reducing onboarding friction and creating a repeatable playbook for growing junior engineers.
  • Built the team’s integration test suite covering common business scenarios, giving the team the release confidence to ship without surprises.
  • Owned the Jenkins CI infrastructure — implementing and maintaining the build pipelines that kept daily development reliable for the EdgeTRAC platform.
  • Drove consistent on-time delivery across multiple release cycles by owning estimation, design, and ongoing maintenance for EdgeTRAC software.
Rochester Institute of Technology — Rochester, NY Mar 2013 – Dec 2013
Adjunct Professor
  • Taught 2D Animation and Algorithmic Problem Solving in RIT’s Interactive Games and Media department.
  • Teaching forced a skill set that has paid dividends ever since — explaining complex ideas simply, reading when something isn’t landing, and adapting in real time. Those habits show up every time I lead a design discussion or mentor an engineer through a hard problem.

Education

Master of Science
Game Design and Development
Rochester Institute of Technology
  • Major: Graphics and Game Engine Development
  • Minor: Graphics Programming
Bachelor of Science
New Media Information Technology
Rochester Institute of Technology
  • Minor: Economics
  • Concentration: Game Design

Skills

Leadership & Delivery
Solution Leadership Engineering Management Agile Methodologies Scrum Team Development Mentorship Strategic Planning Stakeholder Management Product Delivery
Technical Expertise
Software Architecture Distributed Systems Enterprise Application Development AI-Assisted Development C++ Java C# JavaScript Android SDK Unity
Tools & Platforms
Jira Confluence Bitbucket Jenkins CI/CD Pipelines GitHub
Certifications
Certified ScrumMaster (CSM) Scrum Alliance

What They're Saying

“Eric was placed into a difficult situation from the start, navigating a team environment that hadn’t yet found its footing. Rather than retreating, he leaned in. His communication was consistently clear, he demonstrated the technical depth the role demanded, and he brought a collaborative spirit to every decision-making conversation. What impressed me most was his genuine ‘we’re in this together’ mentality — he never treated the challenges as someone else’s problem. That combination of steady leadership and forward thinking is rare, especially under pressure.”
Kevin Kocher Project Delivery Manager, Mindex · Managed Eric directly
“Eric is an extremely dedicated employee. He was dedicated to helping the team deliver quality work in a timely manner but also in making sure his team had everything they needed, in and out of the office. He cares about the product he is working on but also cares about all those reporting to him. When we were in the trenches trying to meet a deadline, he was always right there with us. He was the best manager I’ve worked with.”
Amelia McMullen Senior Software Engineer, TraceLink · Reported to Eric directly
“Eric brings an infectious enthusiasm to every project he undertakes. He consistently handles challenging situations with a positive attitude and professional demeanor. While his resilience is a core strength, what truly stands out is his authenticity and trustworthiness. His genuine approach to collaboration and ability to build strong relationships across teams has made a lasting impact on our organization.”
Siva Umapathy Agentic AI Product Leader · Managed Eric directly

Beyond the Role

Teaching
Adjunct Professor, RIT

I taught 2D Animation and Algorithmic Problem Solving in RIT’s Interactive Games and Media department. Standing in front of a room and making complex ideas land clearly is something I carry into every technical conversation. I believe deeply in passing knowledge forward — it’s one of the reasons mentorship has always been central to how I lead.

Technical Roots
M.S. Game Design & Graphics Engineering

My graduate work at RIT focused on graphics programming and game engine development — systems-level work that demands performance, precision, and architectural thinking. That foundation shapes how I evaluate technical tradeoffs today, and it’s a reminder that I came up through the code before I came up through the org chart.

Current Practice
AI‑Enhanced Engineering

Outside of my day-to-day leadership work, I’m actively experimenting with AI-powered development workflows — exploring how agents, tooling, and prompt engineering can change what’s possible for engineering teams. This isn’t a side interest. It’s where I think the next decade of software engineering is headed, and I want to be ahead of it.

Contact

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